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Rayon not loading properly  

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user25190
 user25190
New Member
Joined:3 years  ago
Posts: 1
27/11/2018 5:44 am  

Anyone else having the same issue/ can someone help with a solution.

 

I have no internet problems (turned off the wifi on all other devices in the house) yet Rayyan will not load properly. 

The pie charts at the start load incorrectly then the list of articles either loads for the first 100 but if I scroll past this (even slowly) it takes me back to the start of the list/says no articles found, please wait a few seconds.

 

I really need some help with this, thanks!


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user50337
 user50337
New Member
Joined:2 years  ago
Posts: 1
25/11/2019 10:09 am  

Hello, 

did you receive an answer to your question? I have the same problem ! reviews are not loading... 

thank you in advance! 


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Mourad
 Mourad
Trusted Member
Joined:4 years  ago
Posts: 72
26/11/2019 5:53 am  

Hi,

There are some issues with the system which are randomly affecting some users. We're working on addressing them. We suggest that you try multiple times until the message disappear.
 
We're sorry for the inconvenience.
 
Best,
Admin

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user52921
 user52921
New Member
Joined:2 years  ago
Posts: 1
26/11/2019 7:39 am  

Hi, 

This is still an issue for us (Glasgow uni, UK). Any closer to fixing the problem?

Best,

Kris


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user42711
 user42711
New Member
Joined:2 years  ago
Posts: 1
26/11/2019 8:44 am  

I am having similar problems in the UK as are colleagues collaborating on a review across Europe and the US

 

Gavin 


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